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  Banks Team-Up to Combat Online Fraud - Banks announce latest e-banking awareness campaign

Kuala Lumpur, Tuesday, 15 January 2013:- The Association of Banks in Malaysia (ABM) today launched the 2013 e-Banking Awareness Campaign, a collaborative effort spearheaded by the 13 commercial banks forming its Council, key member banks of the Association of Islamic Banking Institutions Malaysia (AIBIM), CyberSecurity Malaysia, the Malaysian Communications and Multimedia Commission (MCMC), and the Royal Malaysian Police under the auspices of Bank Negara Malaysia’s Internet Banking Task Force.


The event, officiated by Encik Abu Hassan Alshari Yahaya, Assistant Governor of Bank Negara Malaysia, was attended by CEOs and top officials from member banks of both Associations. Also present at the event were senior officials from CyberSecurity Malaysia, MCMC and the Royal Malaysian Police.


The six-month campaign is aimed at creating awareness of the general public on current e-Banking scams with the intention to help them avoid becoming victims. Thus it will focus on empowering the general public who will learn and understand the methods deployed by cyber criminals.


The nationwide campaign will see the messages being conveyed via various advertising platforms such as print, electronic and online media. In addition, participating banks will leverage on their respective online presence to reinforce the campaign through the use of their physical branch networks for display of posters and distribution of pamphlets.


Speaking at the launch of the event, ABM Chairman, Dato’ Sri Abdul Wahid Omar said that although there is greater awareness amongst the public today, banks were of the opinion that there should be no let-up in the fight against internet banking fraud.


“We realise that we need to constantly engage the public so that they are fully aware and kept updated on the latest scams,” he said.


Dato’ Sri Wahid stated that the incidence of online fraud had been increasing for some time but as a result of continuous efforts by banks over the years, it had begun to decline in 2012.


“As socially-responsible service providers, banks have spent large sums of their budgets every year to ensure the safety of the e-banking services we offer. Not only have we ensured up-to-date security systems and protection measures for customers, we have also constant monitoring as well as exchange of ideas and findings to keep ahead of the perpetrators of such crime,” he said.


He added that the campaign is the culmination of earlier awareness programmes initiated by the individual banking institutions in the country. “Our aim is to create greater impact in the fight against e-banking fraud and scams so that customers can not only be protected but also undertake their transactions with greater confidence,” explained Dato’ Sri Wahid.


Internet banking has grown steadily in Malaysia since it was launched in June 2000 and is now offered by 29 banks in Malaysia. The number of registered users has also grown over the years, rising from 3.2 million in 2006 to 8 million in 2009 and 12.8 million as at September 2012.


Dato’ Sri Wahid said that it was the hope of the banking industry that this campaign would not only help further educate the public about e-banking fraud, but also other types of fraud. “For banks and enforcement agencies, our hope is that this campaign will also help reduce resources set aside in handling such incidents and enable us to channel these resources to other equally important areas especially enhancing customer service.”


Members of the public wishing to know more about e-banking safety may visit their respective bank websites or ABM’s website for more information of the campaign at www.abm.org.my. 

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